This Global Privacy Policy describes the types of personal data we collect through services (“Services”) and via our online presence, which include our main website at www.luna-pets.co.uk as well as services and websites that we enable Internet users to access, such as payment services. This policy also describes how we use Personal Data, with whom we share it, your rights and choices, and how you can contact us about our privacy practices.
This policy does not apply to third-party websites, products, or services, even if they link to our Services or Sites, and you should consider the privacy practices of those third-parties carefully.
Information that we collect automatically on our Sites
Our Sites use cookies and other technologies to function effectively. These technologies record information about your use of our Sites, including:
- Browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of the Sites you are visiting;
- Usage data, such as time spent on the Sites, pages visited, links clicked, language preferences, and the pages that led or referred you to our Sites.
We also collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We use Google Analytics on our Sites to help us analyze Your use of our Sites and diagnose technical issues.
How We Use Personal Data
a. Our products and services.
We rely upon a number of legal grounds to ensure that our use of your Personal Data is compliant with applicable law. We use Personal Data to facilitate the business relationships we have with our Users, to comply with our financial regulatory and other legal obligations, and to pursue our legitimate business interests. We also use Personal Data to complete payment transactions and to provide payment-related services to our Users.
b. Marketing and related communications.
We may send you email marketing communications about products and services, invite you to participate in our events or surveys, or otherwise communicate with you for marketing purposes, provided that we do so in accordance with the consent requirements that are imposed by applicable law.
c. Advertising.
When you visit our Sites, we (and our service providers) may use Personal Data collected from you and your device to target advertisements to you on our Sites and other sites you visit (“interest-based advertising”), where allowed by applicable law. For example, when you visit our Site, we will use cookies to identify your device and direct ads for our Services to you. You have choices and control over our cookies (or similar technologies) we use to advertise to you.
We do not use, share, rent or sell the Personal Data of our Users/Customers for interest-based advertising. We do not sell or rent the Personal Data of our Users, Customers or our Site visitors.
How We Disclose Personal Data
We do not sell or rent Personal Data to marketers or unaffiliated third parties. We share your Personal Data with trusted entities, as outlined below:
Service providers. We share Personal Data with a limited number of our service providers. We have service providers that provide services on our behalf, such as payment service, website hosting, information technology and related infrastructure, customer service, email delivery. These service providers may need to access Personal Data to perform their services. We authorize such service providers to use or disclose the Personal Data only as necessary to perform services on our behalf or comply with legal requirements. We require such service providers to contractually commit to protect the security and confidentiality of Personal Data they process on our behalf. Our service providers are predominantly located in the European Union and the United States of America.
Your Rights and Choices
You have choices regarding our use and disclosure of your Personal Data:
- Opting out of receiving electronic communications from us. If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with our Services.
- How you can see or change your account Personal Data. If You would like to review, correct, or update Personal Data, you may do so by contacting us at contact@www.luna-pets.co.uk.
- Your data protection rights. Depending on your location and subject to applicable law, you may have the following rights with regard to the Personal Data we control about you:
- The right to request confirmation of whether Personal Data related to you is processed, and if so, to request a copy of that Personal Data;
- The right to request that your Personal Data rectified or updated, data that is inaccurate, incomplete or outdated;
- The right to request that your Personal Data is erased in certain circumstances provided by law;
- The right to request that the use of your Personal Data is restricted in certain circumstances
- The right to request that we export to another company, where technically feasible, your Personal Data that we hold in order to provide Services to you.
Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your Personal Data on grounds relating to your location, applicable law and particular situation.
We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We maintain organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties.
We retain your Personal Data as long as we are providing the Services to you. We retain Personal Data after we cease providing Services directly or indirectly to you, even if you close service, to the extent necessary to comply with our legal and regulatory obligations. We also retain Personal Data to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial partners, and where data retention is mandated by the payment methods that we support. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
Contact us
If you have any questions or complaints about this Privacy Policy, please contact us electronically at contact@www.luna-pets.co.uk